How can I register?

You can register by clicking on the "Sign In" section located at the top right corner of the home page. Please provide the required information in the form that appears and click on submit.

Do I need to register before shopping on Anwar Perfumes?

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to log in or register while you checkout.

Can I register multiple times using the same phone number/email ID?

Each email ID/login ID and mobile number can only be associated with one customer account.

How do I look for a particular Product?

You can search for a product by navigating through the category pages or by using the search tab at the top of every page.

How can I check if the product I am ordering is in stock?

Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products at your convenience.

How do I know if I placed my order correctly?

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

What are the various modes of payment I can use for shopping?

You can pay for your order using the following modes of payment: Example: Stripe, Paypal, etc.

How much time will it take to get the refund of a canceled/returned order?

A refund against a canceled or returned product may take up to [X] working days depending on the payment instrument used to place the order.

What is the delivery fee? Why am I being charged?

A delivery fee is an additional charge applied to a customer, separate from the order total, to cover shipping and handling costs. This fee includes expenses such as storage, packaging, and shipping. At Anwar Perfumes, we charge a nominal delivery fee of 26 AED.

What are ratings, reviews, and image uploads?

Ratings represent the overall satisfaction level of a product or service using stars (e.g., 5 out of 5). Reviews are detailed descriptions that explain why customers give specific ratings. Image uploads allow customers to share visual representations of their experiences with the product.

Why should I rate, leave reviews, and upload images?

Your ratings, reviews, and images help other shoppers make informed decisions by providing them with authentic insights into our products' quality and performance. They also allow us to improve our offerings based on customer feedback.

What's the minimum order value required to place an order?

To place an order, there is no minimum order value.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship them to different people, please treat these as separate orders.

What happens if I am not available at the time of delivery?

In case the customer is not available on the delivery date, the customer can reschedule the order delivery date from the Order History page.